top of page
Frequently asked questions
We understand plans change! Cancellations made 5 days or more before your rental receive a full refund. Cancellations from 5 days to 24 hours prior receive 50% refund. No refunds within 24 hours. Weather-related cancellations can be rescheduled or receive a credit. Contact us at (704) 360-0705 with any concerns.
Safety is our priority. If severe weather (thunderstorms, high winds) makes boating unsafe on your rental day, you can reschedule for any available date. We monitor weather closely and will contact you if conditions look questionable. Rentals that are cut short due to weather will receive a partial refund. Light rain or a passing shower does not warrant a partial refund.
bottom of page
